If you need to return an item you have ordered from our website, you can do so within 14 days of receipt. It can take up to 10 days for a return to be processed once we have received your parcel should you choose to send it back to us via the Post Office™ or Parcel Collection Service. When returning gifts, cosmetics and electrical goods we would appreciate it if you could return all original packaging. You have the right to cancel within seven days of your contract with us, or seven days of receipt of the goods (whichever is the longer). This does not affect your statutory rights.